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Patient Counselling

The patient counselling is a unique program, in which a network of patient counsellors ensure that the rural poor actually get the healthcare that they need implemented by MACT with the support of the government in Tiruvallur and Thirutheni block of Tiruvallur district.

The patients’ counsellors are appointed in the hospitals that are trained and skilled to assist the rural poor in need of medical attention at every step of the way. Patient Counsellors provide the poor with the confidence to seek healthcare. They are stationed at the government hospitals through a legal government order.
Their roles include:

  • Guiding patients through admission and discharge;
  • Counselling people about the treatment they will receive and offering support throughout their visit to the hospital, either as inpatients or outpatients;
  • Provide counselling on referral services etc.

The patient counsellors also circulate information, education and communication (IEC) materials, observe world no tobacco day, conduct health survey at the hospital, participate and motivate people in pictorial warning and organising health camps apart from their regular activities.

The counsellors are also trained on play back theatre which would help them in counselling.


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